When it comes to metrics, most IT leaders find it hard to pick the right one to report to the company’s executives. That said, decisions rely on the cost of IT and how to reduce it, which leads to continuous cost reductions and limits innovation opportunities. In order to help these business decision makers, the Forrester Institute developed a white paper called Forrester’s Five Essential Metrics for Managing IT.
According to the paper, the 5 metrics to be followed are:
Alignment of IT Investments To Business Strategy
Cumulative Business Value of IT Investment
IT Spend Ratio — New Versus Maintenance
Critical Business Service Availability
Operational Health
Jason Hiner, Editor in Chief of TechRepublic, posted a video explaining Forrester’s indication.
